Monster Mass Shipping Policies

General

• Monster Mass uses the sophisticated real time UPS and USPS shipping calculator systems. We offer ground, express, and priority to locations worldwide. At checkout the shipping system generates an exact shipping cost for your order based upon location. This completely takes the guesswork out of shipping for both our customers and our company. Delivery times vary based on location. Most priority mail shipments arrive 2-9 days after being shipped within the continental US. International shipments vary widely.  
• We are proud to offer shipping to the men and women of the United States military stationed worldwide for no additional international cost. You pay only the continental US rate.

Multiple Warehouse Locations

• We utilize two warehouses for our company in different cities.
• We also may have a manufacturer dropship a product to you if we are out of stock.
• This means that your products could be shipped from multiple locations.
• If your products do not show up together please do not worry. More than likely they are just coming from different locations. You should give them up to three weeks to arrive depending on the product. In some cases we have no choice but to ship heavy items by freight. Feel free to call us if you are concerned and we will happily track your shipment for you. Remember that it is our goal for you to be completely satisfied with your purchase so we are just as concerned about you getting your products as quickly as possible as you are.

Loss Prevention and Fraud

• Monster Mass strives to be a leader in fraud prevention by using multiple loss prevention measures. Monster Mass the right not to ship any order that our loss prevention department has deemed suspicious. Occasionally our loss prevention department will detain an order from being shipped until further verification has been obtained.  Monster Mass reserves the right to only ship to the billing address of the credit card used to order. Using billing and shipping information that does not match will almost certainly slow your order down. This does not apply to US Military addresses. Monster Mass prosecutes fraud to the fullest extent of the law. We have one of the toughest loss prevention departments in the industry and are prepared to prosecute any offense from fraudulent chargeback to multiple credit card fraud.  

Special Information on International Shipping

• We advise all of our international customers to use UPS or USPS Express Shipping services that offer tracking and insurance. These services can be obtained by selecting it at checkout.  If you order a USPS Priority Mail that does not offer tracking internationally then you will not be able to get additional information on your package from the courier.  

Acceptance Of Terms

• Checking out through our website constitutes acceptance of all of our terms and conditions including our shipping policies. If you have not read all of these then please do before checking out.  We are fortunate to have an expert on international business law on staff so do not think that because you are at a remote location that you cannot be found and held accountable for your actions. By checking out you accept all of our policies and conditions and certify that you are an honest customer conducting a legal transaction.